Refund Policy

Thriftr is operated by Blinc, a sole proprietorship registered in Jaipur, Rajasthan, India. References to "Thriftr", "we", "us", or "our" in this policy refer to Blinc.

Buyers may request a return within 48 hours of delivery. Delivery time is the moment our shipping partner (Shiprocket) marks the parcel as delivered. Once that window closes the request form stops accepting the item, so please raise anything you're unsure about inside it.

A return can only be raised on an item that was actually delivered to you. If a parcel never arrives, see the Shipping Policy — you pay on delivery, so an undelivered parcel costs you nothing.

Returns are accepted in the following situations:

• Item does not match the listing description (incorrect size, colour, brand, or condition).
• Item arrived damaged or with undisclosed defects.
• Wrong item shipped.

You describe the problem in your own words and attach at least one photo. Every request is reviewed by the Thriftr team, who approve or decline it — the seller does not decide, and no request is approved automatically.

An approved return refunds the price you paid for that item — its price at checkout, less any coupon or bundle discount that was applied to it.

Your refund also includes that item's share of the convenience fee. The shipping fee is not refunded — the delivery happened — but sending the item back costs you nothing: we arrange and pay for the return pickup.

The seller's share for that item is reversed from their wallet / escrow.

Thriftr currently accepts Cash on Delivery only. Because nothing is charged up front, an approved refund is credited to your Thriftr wallet:

• Cash on Delivery orders — once your return is approved we arrange a pickup to send the item back to the seller. The refund is credited to your Thriftr wallet when that item reaches the seller, not at the moment of approval. Your wallet balance is withdrawable to your bank account or UPI at any time, and you can send a refund straight to a saved bank/UPI method instead of the wallet when you raise the return.
• Cancelled before delivery — nothing was charged (it was Cash on Delivery), so there is no payment to refund.

Online card / UPI / net-banking payments are not live yet. When we enable online payments, refunds for those orders will be returned to the original payment method (typically 5–7 business days) and we will update this policy.

If we ban a seller, their orders that haven't yet been delivered are cancelled automatically and the buyer is notified. Since those orders are Cash on Delivery and nothing was collected at the door, there is nothing to refund — you simply aren't charged, and the parcel won't arrive.

Orders can be cancelled by the buyer at any time before the seller marks the order as shipped. Once shipped, a return request after delivery is the only path.

Sellers may cancel an order before shipping if the listed item is no longer available. Because orders are Cash on Delivery, nothing was charged — there is no payment to refund, and you owe nothing.

Questions about a specific return or refund? Open a return in the Thriftr mobile app or email support@thriftr.shop.