Shipping Policy

Thriftr is operated by Blinc, a sole proprietorship registered in Jaipur, Rajasthan, India.

All Thriftr orders ship through Shiprocket, which aggregates major Indian couriers (Delhivery, Bluedart, DTDC, and others). Shiprocket selects the courier per shipment based on the pickup and delivery pincodes, fastest available service, and the shipping rate the buyer paid.

We ship to all serviceable pincodes within India. International shipping is not currently supported.

• Sellers are required to hand the parcel to the courier within 3 business days of the order being placed.
• Delivery typically takes 3–7 business days after pickup, depending on the destination. Tier-1 cities are usually faster; remote pincodes can take longer.
• Tracking information is available in the buyer's order detail screen as soon as the AWB is generated.

The buyer pays a tiered shipping fee at checkout:

• Orders under ₹1,500: ₹99
• Orders between ₹1,500 and ₹4,000: ₹149
• Orders above ₹4,000: ₹249 (includes shipping insurance for high-value items)

When a buyer's order contains items from multiple sellers, each seller's sub-order is shipped separately and the appropriate shipping fee is calculated per sub-order.

If a parcel is undeliverable (incorrect address, recipient not available after multiple attempts, refused on delivery), it is returned to the seller. In this case:

• Nothing is charged to the buyer. Orders are Cash on Delivery and payment only happens at the door, so an undelivered parcel leaves nothing to refund — whatever caused the failure.
• The order is closed out and the seller isn't paid for it.
• Sellers can re-list the returned item; buyers can place a fresh order if they still want it.

Arrived damaged?Raise a return within 48 hours of delivery via the in-app return flow, with photos. Our trust & safety team reviews it and coordinates with Shiprocket on any insurance claim. An approved return refunds the price you paid for the item — see the Refund Policy.

Never arrived?Orders are Cash on Delivery, so you pay nothing until a parcel is in your hands — a parcel lost in transit costs you nothing, and there is no payment to refund. The return flow doesn't apply to it (it only covers items that were delivered). Email support@thriftr.shop and we'll chase the courier and settle it with the seller.

Questions about a specific shipment? Open the order detail in the Thriftr mobile app, or email support@thriftr.shop.